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Top Posts
- The impact of facilitated empathy on customer satisfaction and employee performance
- Can a simple thank you note to satisfied customers boost patronage by 50%?
- Can proactive customer retention efforts backfire?
- Finding the right job for your product
- Co-designing your customers' experience with customers
- What is the best way to prevent customer failures?
- Placing your products in your customers’ natural habitat
- Should companies focus on customer acquisition or customer retention?
- Does customer behavior speak louder than words?
- Are customers loyal to your brand or to your points?
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Category Archives: Experiments
Why businesses don’t experiment
I found Dan Ariely’s perspective on experiments very insightful. Please note particularly: “I think this irrational behavior stems from two sources. One is the nature of experiments themselves. As the people at the consumer goods firm pointed out, experiments require … Continue reading
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The cost of experimentation is now the same or less than the cost of analysis
I found the following interview with MIT’s Michael Schrage very instructive. Note particularly: “The cost of experimentation is now the same or less than the cost of analysis. You can get more value for time, more value for dollar, more … Continue reading
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