-
Recent Posts
- The impact of facilitated empathy on customer satisfaction and employee performance
- Can a simple thank you note to satisfied customers boost patronage by 50%?
- Can proactive customer retention efforts backfire?
- Finding the right job for your product
- Co-designing your customers’ experience with customers
- What is the best way to prevent customer failures?
- Placing your products in your customers’ natural habitat
- Should companies focus on customer acquisition or customer retention?
Top Posts
Recent Tweets
- RT @nowthisnews: Justin Trudeau’s pause says a million words... https://t.co/qo6wJ75DBI 1 hour ago
- @jerushahruth @POTUS The instrumentation is mutual, and in the process, they are becoming each other's image... 3 hours ago
- RT @ariegoldshlager: Should companies let "Walking Dead" ["Sleeping Dogs"] customers lie? #CX #custexp #CustomerExperience https://t.co/Pb… 5 hours ago
- RT @ariegoldshlager: See the @netflix practice: twitter.com/ariegoldshlage… #CX #custexp #CustomerExperience 5 hours ago
- RT @ariegoldshlager: [Engaging Inactive Customers] What is the best way to engage "Walking Dead" customers? knowledge.wharton.upenn.edu/article/beware… #CX #… 5 hours ago
- RT @ariegoldshlager: [Engaging Unprofitable Customers] What is the best way to engage unprofitable customers? hbr.org/2008/04/the-ri… #CX… 5 hours ago
- RT @ariegoldshlager: [Engaging Inactive Customers] What is the best way to engage inactive customers? @netflix techcrunch.com/2020/05/21/net…… 5 hours ago
- See the @netflix practice: twitter.com/ariegoldshlage… #CX #custexp #CustomerExperience 7 hours ago
My Other Sites
Category Cloud
Categories
- Big Data (1)
- Brainstorming (2)
- Consumer-Driven Innovation (10)
- Crowdsourcing (12)
- Customer Acquisition (7)
- Customer Co-Creation (25)
- Customer Collaboration (9)
- Customer Communities (11)
- Customer Complaint (5)
- Customer Development (2)
- Customer Experience (42)
- Customer Feedback (12)
- Customer Immersion (4)
- Customer Insight (36)
- Customer Loyalty (11)
- Customer Referrals (2)
- Customer Retention (15)
- Customer Service (42)
- Customer Value (2)
- Experiments (2)
- Frontline Employees (6)
- Gil Goldshlager (1)
- Influence (3)
- Innovation (41)
- Mass customization (2)
- Personalization (4)
- Serendipity (2)
- Shared Value (6)
- Showrooming (1)
- Social Networks (2)
- Uncategorized (10)
- Viral Marketing (4)
Archives
- December 2015
- June 2015
- May 2015
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- February 2014
- November 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- February 2011
- January 2011
- December 2010
- September 2010
- August 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
Subscribe to this Blog:
Meta
Category Archives: Big Data
The BBVA Innovation Center
Frank Piller directed my attention to this fascinating Case Study of Open Innovation at BBVA. Please note particularly: “We work with our own employees, as well as clients, universities and business schools, and third party developers,” he says. “This collaboration helps … Continue reading
