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Recent Posts
- The impact of facilitated empathy on customer satisfaction and employee performance
- Can a simple thank you note to satisfied customers boost patronage by 50%?
- Can proactive customer retention efforts backfire?
- Finding the right job for your product
- Co-designing your customers’ experience with customers
- What is the best way to prevent customer failures?
- Placing your products in your customers’ natural habitat
- Should companies focus on customer acquisition or customer retention?
Top Posts
- The impact of facilitated empathy on customer satisfaction and employee performance
- Hyatt transforms nine hotels into innovation labs
- Managing Controllable and Uncontrollable Customer Churn
- "You're amazing. We should talk."
- Intuit's "Narrowcasting" Approach to Customer Service
- The Umpqua Bank Local Spotlight
Recent Tweets
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- Have a good evening... 5 hours ago
- RT @NYDailyNews: Mice in the kitchen, filthy food prep areas and broken sewage systems are on the list of recent stomach-turning health cod… 5 hours ago
- "Downtown [Annapolis] business dropped by more than a third during hours with minor flooding, and major flooding c… twitter.com/i/web/status/1… 7 hours ago
- [Climate Change] "Fifty years ago, the downtown [Annapolis] area was underwater for fewer than 10 days a year. Now,… twitter.com/i/web/status/1… 7 hours ago
- {Climate Change] In Annapolis, the tide has come in and out 540,000 times, but now it’s worrisome… twitter.com/i/web/status/1… 7 hours ago
- [Customer Strategy] Should airlines crack down on "Hidden-City Travel"? theguardian.com/world/2019/feb… #cmo #cx… twitter.com/i/web/status/1… 7 hours ago
- [Customer Insight] Study your customers in the wild, not in the zoo blog.faculty.london.edu/strategyandent… #cx #custexp #cco #cxo #cem #cex #cxm #cmo 7 hours ago
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