-
Recent Posts
- The impact of facilitated empathy on customer satisfaction and employee performance
- Can a simple thank you note to satisfied customers boost patronage by 50%?
- Can proactive customer retention efforts backfire?
- Finding the right job for your product
- Co-designing your customers’ experience with customers
- What is the best way to prevent customer failures?
- Placing your products in your customers’ natural habitat
- Should companies focus on customer acquisition or customer retention?
Top Posts
- The Umpqua Bank Local Spotlight
- Is unsourcing the future of customer support?
- Can courting so-so customers be good for business?
- Hyatt transforms nine hotels into innovation labs
- Managing Controllable and Uncontrollable Customer Churn
- False positives and false negatives in predicting customer lifetime value
- The Blockbuster Innovator's Dilemma
- Do products mirror the organizations that make them?
- Telstra's Crowdsupport approach to customer service
- The harmful side effects of goal setting
Recent Tweets
- RT @PostGraphics: Mapping America’s wicked weather and deadly natural disasters wapo.st/2ZykcNt https://t.co/xJkkD4ESlO 3 hours ago
- RT @ariegoldshlager: [Customer Experience] Why did the Zozosuit fail? reuters.com/article/us-zoz… #cx #custexp #CustomerExperience #cco #cxo… 1 day ago
- RT @ariegoldshlager: Do products mirror the organizations that produce them? #innovation twitter.com/ariegoldshlage… 1 day ago
- RT @ariegoldshlager: "When a measure becomes a target, it ceases to be a good measure." - Charles Goodhart 1 day ago
- RT @joepine: TODAY at 2pm ET I'm having an online discussion with @visioncritical on knowing customers in today's Experience Economy. Still… 1 day ago
- @osusiaprof My pleasure... 1 day ago
- RT @joepine: Zozosuit always seemed a bit awkward.... But some apparel company will figure this out, for it is the one industry in which Ma… 1 day ago
- Do products mirror the organizations that produce them? #innovation twitter.com/ariegoldshlage… 1 day ago
My Other Sites
Category Cloud
Categories
- Big Data (1)
- Brainstorming (2)
- Consumer-Driven Innovation (10)
- Crowdsourcing (12)
- Customer Acquisition (7)
- Customer Co-Creation (25)
- Customer Collaboration (9)
- Customer Communities (11)
- Customer Complaint (5)
- Customer Development (2)
- Customer Experience (42)
- Customer Feedback (12)
- Customer Immersion (4)
- Customer Insight (36)
- Customer Loyalty (11)
- Customer Referrals (2)
- Customer Retention (15)
- Customer Service (42)
- Customer Value (2)
- Experiments (2)
- Frontline Employees (6)
- Gil Goldshlager (1)
- Influence (3)
- Innovation (41)
- Mass customization (2)
- Personalization (4)
- Serendipity (2)
- Shared Value (6)
- Showrooming (1)
- Social Networks (2)
- Uncategorized (10)
- Viral Marketing (4)
Archives
- December 2015
- June 2015
- May 2015
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- February 2014
- November 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- February 2011
- January 2011
- December 2010
- September 2010
- August 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
Subscribe to this Blog:
Meta
Advertisements
