Monthly Archives: February 2011

Why customer service matters

I found this Richard Branson Note on “Why customer service matters” very inspiring. Please note particularly: “A successful business must never lose its focus on its customers and its standards. Managers and executives need to be constantly on their guard … Continue reading

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The Blockbuster Innovator’s Dilemma

This is a very instructive Story about how Blockbuster executives laughed Netflix executives out of their offices: “I remembered getting on a plane, I think sometime in 2000, with Reed [Hastings] and [Netflix co-founder] Marc Randolph and flying down to … Continue reading

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