Monthly Archives: August 2009

“You’re amazing. We should talk.”

I found this note about Apple’s hiring practices very instructive.  Please note particularly: “Apple is openly seeking new retail workers from the ranks of other companies, information shows. Recruiters have been given special cards, which on the front simply say, … Continue reading

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The final 3 feet in customer service

This note by Bill Clarke celebrates the role of employees in retail companies.  Note particularly the “Final 3 Feet” concept: “Many years ago I worked with retail CEO who had an interesting way of viewing the interaction between the customer … Continue reading

Posted in Customer Experience, Customer Service, Frontline Employees | Leave a comment