Monthly Archives: April 2012

Can you sell more by telling your customers to buy less?

  I found this WSJ article on the Patagonia Common Threads Initiative fascinating.  Please note particularly: “Last November, on Black Friday—the unofficial American holiday of consumer gluttony—Patagonia took out a full-page ad in the “New York Times” with the bold-face … Continue reading

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Will voice technology change the customer service game?

This instructive US Airways’ Wally case study was included in this New York Times story about Nuance.  Please particularly note the highlighted parts: MEMBERS of US Airways’ frequent-flier program who have registered their mobile phone numbers are greeted by name … Continue reading

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