Monthly Archives: January 2013

Does peer review crush novel innovation?

I found Karim Lakhani’s research on the “Novelty Paradox” fascinating.  The research shows that the peer review process is biased against novel ideas that deviate from existing paradigms: In this paper, the authors investigate how nascent scientific hypotheses are evaluated, … Continue reading

Posted in Innovation | Leave a comment

Are your executives immersed in your customers’ experience?

I found this Adobe’s Customer Immersion Program very instructive.  The program provides Adobe’s senior leaders with the opportunity to experience first-hand what their customers experience when they engage with Adobe:

Posted in Customer Experience, Customer Immersion, Customer Insight | Leave a comment