Managing a UPS moment of truth in customer service

UPS just created My Choice to manage a key moment of truth in customer service: missed deliveries.  The service enables UPS customers to better manage delivery times:

According to UPS’ CEO, UPS My Choice “is the begining of the end of delivery experience frustration shown in the @ColledgeHumor video”:

http://www.youtube.com/watch?v=LTlLOF2moxY

About Arie Goldshlager

Customer Insight, Customer Strategy, and Innovation Consultant
This entry was posted in Customer Service. Bookmark the permalink.

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