Should companies post customer-service wait times on their homepages?

Please note this Ally practice of featuring their call center customer service wait time on their home page, e.g., Call Wait Time: 1 min.

Should companies post real-time call-center wait time on their homepages? Can this approach prove a win/win approach to reducing waiting on hold?  Please opine in a comment below

[Thanks: netbanker]

Ally Bank homepage with real-time call center wait time monitor

About Arie Goldshlager

Customer Insight, Customer Strategy, and Innovation Consultant
This entry was posted in Customer Experience, Customer Service. Bookmark the permalink.

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