Voice of the customer through the Employee

This Best Buy Voice of the Customer Concept was recently selected a Management 2.0 finalist on MIX.  Please note:

“My Customer” is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with customers.  Best Buy thrives from the power of its people and is core to its philosophy and success.  Voice of the Customer through the Employee (VOCE) is what put this philosophy to action and has driven proven results.”

About Arie Goldshlager

Customer Insight, Customer Strategy, and Innovation Consultant
This entry was posted in Customer Insight, Frontline Employees. Bookmark the permalink.

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