Favoring Moore’s Law Over Customer Feedback

NVIDIA’s co-founder Jensen Huang attributes a pursuit of insatiable technology, despite the price, that delivered even more than the customer requested or needed, for their decades-long market endurance.  Please note particularly:

“And so for the first five years of our company we just turned off our blinders and said we are just going to ignore our customers.  …  Well sometimes you have to ignore your customers.  And the reason for that is because they don’t know the nature of your business.  And while the industry is being created, before there is common sense about the rules of that business, there is no way they can possibly know.”

About Arie Goldshlager

Customer Insight, Customer Strategy, and Innovation Consultant
This entry was posted in Customer Feedback, Customer Insight, Innovation. Bookmark the permalink.

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